Cookie Policy

LTD Hotel Justus Riga data privacy policy

The controller and its contact information

The controller of personal data processing is LTD Hotel Justus Riga (hereinafter referred to as the ” Hotel Justus Riga “), registration No. 40003908979, Legal address:Jauniela 24, Riga, LV-1024.

The Hotel Justus Riga contract information on issues related to personal data processing: info@hoteljustus.lv. By using this contact information or by turning to the Hotel Justus Riga legal / office address, you can ask a question regarding the processing of personal data. A request concerning the execution of rights may be submitted in accordance with the order set out here.

Scope of the document

Personal data is any information relating to an identified or identifiable natural person – Hotel Justus Riga client, cooperation partner or their employees, job candidates name, surname, identity number, residence address, personal phone number, personal e-mail, occupation, income amount received and planned services, billing information, phone, electronic communication’s information and other information that is related to a natural person.

The Privacy Policy is applicable to provide privacy and personal data protection, in relation to:

  • natural persons – clients, guests and other recipients of services (including potential, past and present), as well as third parties in the context of provision of services to a natural person (client, user) to receive or transfer to the Hotel Justus Riga any information (including, contacts, payers, etc.);
  • the Hotel Justus Riga office and hotel visitors, including in respect of whom surveillance is carried out;
  • the Hotel Justus Riga maintained internet website visitors (hereinafter referred to as the “Clients”).

The Hotel Justus Riga cares for the Clients’ personal data privacy and protection, complies with the Clients’ right to lawfulness of the personal data processing in accordance with applicable legislation – laws of the Republic of Latvia and subordinate legislation, the European Parliament and Council Regulation 2016/679 of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (Regulation) and other applicable laws in the field of privacy and data processing.

The Privacy Policy is applicable to the processing of data, regardless of the form and / or environment where the Client provides personal data (the Hotel Justus Riga website on the internet, in paper format or electronically) and in which of the company’s systems or on paper they are processed.

Purposes of personal data processing

The Hotel Justus Riga processes personal data for the following purposes:

  • Provision of services:

– identification of a client;
– preparation and conclusion of an agreement;
– provision / maintenance of services;
– improving of services and development of new services;
– advertising of services and distribution or commercial purposes;
– client service;
– consideration and processing of objections / claims;
– retention of clients, loyalty lifting, satisfaction measurements;
– administration of payments;
– collection and recovery of debts;
– website maintenance and improvement of operation.

  • For business planning and analytics:

– statistics and business analysis;
– planning and accounting;
– performance measuring;
– data quality assurance;
– research of market and public opinion;
– reports preparation;
– clients’ opinion polling
– in the framework of risk management activities.

  • Provision of information to state administration authorities and operational emergency operators in cases and amount stated by regulatory enactments.
  • In the framework of video surveillance of the Hotel Justus Riga property and safety of individuals, with the purpose of protecting the Hotel Justus Riga and third-party’s property, located in the Hotels’ (office’s) premises and on the territory, to ensure individual’s safety, prevent possible violations of the law, fix a fact of criminal offence, as well as to monitor the Hotel service process and quality. In the framework of video surveillance, the data is stored up to 10 days. After this deadline the Hotel Justus Riga ensures complete automatic deletion of data, if the data has not been previously claimed or criminal offences or other breaches of security were not detected. If the data was previously requested from competent national or local authorities or security breaches were detected, the data is stored as needed.
  • For other specific purposes, about which the Client is informed when the relevant data is given to the Hotel Justus Riga.

Legal basis for personal data protection

The Hotel Justus Riga processes personal data of Clients, based on the following legal grounds:

  • conclusion and enforcement of a contract – in order to conclude the contract after the Client’s application and ensure its implementation;
  • execution of regulatory enactments – to meet the Hotel Justus Riga obligation related to the binding external regulatory enactments;
  • in accordance with the Client’s – data subject’s consent;
  • in legitimate (legal) interests – in order to realize existing obligations between the Hotel Justus Riga and the Client or the contract entered into, or the Hotel Justus Riga legitimate (legal) interests, arising from the law.

The MOGOTEL’s legal (legitimate) interests are:

  • to carry out commercial activities;
  • to verify the Client’s identity before entering into a contract;
  • to ensure execution of contractual obligations;
  • to prevent unwarranted financial risks of its commercial activities;
  • to keep the Clients’ forms and applications for provision of services, other forms and applications, notes about them, including which were oral, made by calling, e-mail, website etc;
  • to analyze the Hotel Justus Riga website, application performance, to develop and implement their improvements;
  • to take action related to retention of Clients;
  • to segment the clients’ database for provision of more efficient services;
  • to design and develop services;
  • to advertise its services, by sending commercial information;
  • to send other messages about the process of the contract’s execution and performance of the contract’s significant events, as well as to perform clients’ polling related to services and the usage experience;
  • to prevent fraud;
  • to ensure corporate management, financial and business records and analytics;
  • to ensure effective corporate management processes;
  • efficiency of service provision;
  • to provide and improve service quality;
  • to administer payments;
  • to administer late payments;
  • to turn to public administration and operations offices and courts to protect the legal interests;
  • to inform the public about its activities.

Personal data processing

The Hotel Justus Riga processes the Client’s data using possibilities of modern technologies, taking into account existing privacy risks and to Hotel Justus Riga reasonably available organizational, financial and technical resources.

The Hotel Justus Riga in respect to the Client, can take automated decisions. About such Hotel Justus Riga activities, the Client shall be informed individually in accordance with laws and regulations. The Client may object to automated decision-making in accordance with the law, however, recognizing that in some cases it may restrict the Client’s right to use the Client’s separate potentially available options (for example, to receive commercial offers).

To ensure qualitative and operative enforcement of contractual obligations, concluded with the Client, the Hotel Justus Riga may empower its cooperation partners to carry out a separate delivery or services provision activities, such as individual work contracts, catering services, sending invoices and the like. If, while performing the tasks, the Hotel Justus Riga cooperation partners process Client’s personal data, available to the Hotel Justus Riga, the relevant Hotel Justus Riga partners are regarded as the Hotel Justus Riga data processing controllers, and the Hotel Justus Riga has the right to forward to the Hotel Justus Riga cooperation partners the Client’s personal data that is necessary for carrying out the activity in the amount necessary for performing the operations.

The Hotel Justus Riga cooperation partners (having the personal data controller’s status) will provide processing of personal data and the protection requirements under the Hotel Justus Riga requirements and laws, and will not use personal data for purposes other than execution of contractual obligations, concluded with the Client, on behalf of the Hotel Justus Riga.

Personal data protection

The Hotel Justus Riga protects the Client’s data, by using modern technology options, taking into account the existing privacy risks and to Hotel Justus Riga reasonably available organizational, financial and technical resources, including the use of the following safety measures..

Categories of personal data recipients

The Hotel Justus Riga does not disclose to third parties the Client’s personal data or provision of any services and information, obtained during the period of validity of the contract, except:

  • if the data has to be transferred to a third party within the framework of the concluded contract, in order to perform a necessary or statutory delegated function (for example, within the framework of bank payments);
  • in accordance with the Client’s clear and explicit consent;
  • persons envisaged by external regulatory enactments according to their reasoned request, and procedure and volume stated by the external regulatory enactments;
  • in certain cases stated in external regulatory enactments, as well as for protection of the Hotel Justus Riga legitimate interests, such as turning to court or other state institutions against a person who has violated the Hotel Justus Riga legitimate interests.

Access to personal data by subjects of third countries

The Hotel Justus Riga personal data can not be accessed by existing third country (i.e. countries outside the European Union and European Economic Area) developers or service providers (within the meaning of Regulation – dispatch to third countries) as if having the data controller’s (operator’s) status.

Personal data retention period

The Hotel Justus Riga stores and processes the Client’s personal data while at least one of the following criteria is present:

  • only as long as the contract, concluded with the Client, is valid;
  • while according to the external regulatory enactments, the Hotel Justus Riga or the Client may realize their legitimate interests (for example, submit an objection or initiate or bring a claim to the court);
  • until one of the parties has a legal obligation to keep the data;
  • while the Client’s consent is valid for the relative person’s data processing, if there is no other legitimate basis for data processing.

When the above conditions are terminated, the Client’s personal data is deleted.

Access to personal data and other Client’s rights

The Client is entitled to receive information, stated by the regulatory enactments, relating to the Client’s data processing, making sure of the data accuracy and ability to correct them.

The Client, in accordance with the regulatory enactments, also has the right to request access from the Hotel Justus Riga to the personal data, as well as request the Hotel Justus Riga to make data supplementation, correction or deletion, or treatment limitation with respect to the Client, or rights to object to the processing (including processing of personal data carried out on the basis of the Hotel Justus Riga legitimate (legal) interests), as well as the right to data portability. This right is enforceable in so far as data processing is not apparent from the Hotel Justus Riga obligations that are imposed by applicable laws and regulations, and which are made in the public interest.

The Client may submit a request for the rights:

  • in written form in person at the Hotel Justus Riga Hotels/ office, presenting a personal identification document;
  • while according to the external regulatory enactments, the Hotel Justus Riga or the Client may realize their legitimate interests (for example, submit an objection or initiate or bring a claim to the court);
  • as an electronic mail, by signing with a secure electronic signature;

Upon receipt of the Client’s request for the rights, the Hotel Justus Riga verifies the Client’s identity, examines the request and executes it in accordance with the regulatory enactments.

The Hotel Justus Riga response to the Client shall be sent by mail to his indicated contact address by registered post, as far as possible taking into account the Client’s indicated type of receiving replies.

The Hotel Justus Riga provides that data processing and protection requirements are met in accordance with the regulatory enactments and, in case of the Client’s complaints, takes useful steps to resolve the objection complaint. However, if this fails, the Client has the right to apply to the supervisory authority – the Data State Inspectorate.

The Client’s consent to data processing and the right to withdraw

The Client can give consent to processing of personal data, for which the legal basis is the consent, on the Hotel Justus Riga web pages or in person at the Hotel Justus Riga hotel.

The data subject has the right at any time to withdraw the consent given for data processing in the same manner, in which it is given, or by sending an appropriate notification to: info@hoteljustus.lv, and in this case the future processing of data, based on the previously given consent for the concrete purpose, will no longer be carried out.

The withdrawal of consent does not affect data processing, carried out at the time the Client’s consent was valid.

By withdrawing the consent, data processing cannot be stopped, which is carried out based on other legal grounds.

When applying for a job you wish the submitted applications with curriculum vitae to be stored, please, when submitting the application, select: “I agree that my application and curriculum vitae is saved at SIA” Hotel Justus Riga” and it can be used for future selection of other vacancies at SIA” Hotel Justus Riga “

Communication with the Client

The Hotel Justus Riga is in contact with the Client by using the Client’s contact details (phone number, e-mail address, postal address)

A communication regarding contractual obligations is performed by the Hotel Justus Riga on the basis of concluded contract (such as job execution time matching, information about invoices, changes of services, etc.).

Commercial statements

The communication on commercial statements about the Hotel Justus Riga and / or third-party’s services, and provision of statements, unrelated to other direct contracted services (for example, client surveys), the Hotel Justus Riga carries out in accordance with external regulatory enactments or in accordance with the Client’s consent.

The Client’s consent to the Hotel Justus Riga and / or its cooperation partners’ reception of commercial statements can be given to the Hotel Justus Riga  and on other websites (such as in the forms for subscribing to updates) or by submitting a separate document.

The consent, given by the Client, to receive commercial statements shall be valid until its withdrawal (even after termination of the contract). The Client may at any time withdraw from receiving further commercial statements in one of the following ways:

  • by sending an e-mail to the electronic address: info@hoteljustus.lv;
  • in person at the Hotel Justus Riga office/ Hotel;
  • using an automated option to withdraw from future notifications of commercial statements, by clicking the withdrawal indications at the end of the commercial statement (e-mail).

The Hotel Justus Riga stops sending commercial statements as soon as the Client’s consent for withdrawal request regarding the commercial statements is processed.